• Know your customers and serve them well • The customer’s needs are paramount • Keep your promises and try to exceed expectations • Honesty is always the best policy • Communication is key
Take responsibility for your actions
• Own it • Do it now – Don’t put it off • Do what you say you will do • Accept all feedback and constructive criticism
Share the leadership
• Promoting teamwork, support your colleagues in other departments • Accept ideas and express your own • Inspire others – we are all ambassadors • All of one mind, in one direction
Channel your energy
• Focus on the positive, resolve the negative • Choose the right attitude • Achieve your objective
Treat others as you wish to be treated
• Be pleasant • Approach all relationships with openness and honesty • Be respectful and courteous at all times • Think about the impression you leave behind
